Services
Flexible Systems that Meet Evolving Business Demands
Enterprises experience a continual need for installs, modifications and application upgrades as technology offerings evolve. At CDS, we don’t just manage and optimize applications; we take a holistic view of technology, information architecture, people, and services.
The CDS Advantage
Our Applications Maintenance & Support Service provides flexible systems that meet the evolving demands of businesses across all industries, and provide measurable improvements to maximize IT investments.
Improving efficiencies while controlling costs
- Swift time-to-market
- Increased operational performance and contained cost through reduced business-critical application outages
- Best utilization of improved productivity for strategic initiatives
We’ll optimize applications and support and deliver on our commitments. This approach includes the following steps:
Application Production Support
Our 24/7 support keeps businesses running. We ensure your applications run smoothly and resolve high severity problems so unexpected issues are quickly addressed. Being quick and responsive to your needs, we provide technically skilled resources whenever and wherever you need them.
Best-in-class Application Maintenance
- Best-in-class process
High quality, low-cost delivery systems that use consistent industry frameworks, such as ITIL and CMMI, experienced professionals, and automation tools - Proven global delivery model
A flexible, scalable, and transparent services-based operating model with measurable performance linked to key business performance indicators - Visibility and control
Visibility into each application’s performance, complexity, priority, and business impact using web-based dashboards. Provides real-time access to service performance metrics along with transparent reporting so that you can monitor applications, service volumes, and costs - Maximum business value and reduced maintenance costs
Our predictive pricing and calibrated contracting brings out maximum business value with reduced costs.
Our multi-level support (Level 1, 2, 3, 4) and services include the following types of maintenance:
- Adaptive: applications and corresponding documentation are modified to reflect the technical environment in which they operate.
- Corrective: applications and documentation are modified with permanent fixes or workarounds to correct, eliminate, or minimize the impact of known defects.
- Perfective: examines application data and processes for the purpose of creating change requests for performance tuning and capacity planning.
Initiating seamless transition-to-transformation