Cloud Management and Operations Services

Operate in the Cloud, Effectively and Efficiently – All Under Your Control


CDS understands the challenge and criticality behind managing business applications and infrastructures in a Cloud environment. We also know companies reap maximum benefits through high quality SLAs, guaranteed uptime and zero disruptions.

CDS’s Cloud Management and Operations Services provide remote management and support services, based on the IT Infrastructure Library, across all resources from multiple Cloud service providers.  We ensure that your Cloud solution performs at peak levels so your operations extract maximum value.

Client Challenges

Adopting a Cloud solution does not guarantee success.  Once you’ve decided to go with a Cloud solution, and after you have deployed, it is essential to have management in place that monitors operations in the Cloud, ensuring expected levels of performance and contributions to the bottom-line.

Organizations using the Cloud must overcome the following challenges in adoption and management:

  • IT Management that is measurable and cost-effective
  • Visibility into all Cloud solutions and interoperability with non-Cloud entities
  • Management that spans Cloud and non-Cloud systems
  • Ensuring the right technologies are used to secure business continuity
  • Operations that run 24/7 with minimal disruptions


What CDS Provides

Whether you migrate a few or all of your IT operations to the Cloud, CDS provides an opportunity to combine IT service management across all your investments, from SaaS solutions to traditional applications, and from infrastructure to networks. We take a holistic, proactive approach to service management to ensure IT performance and service quality reach maximum levels. Our global delivery team ensures access to expertise, which continuously measures, analyzes and innovates to deliver success.

Armed with tools to monitor and manage, our team of experts proactively supports and optimizes the administration of your IT assets and transactions, within the ITIL best practices framework and enforced by a Service Level Agreement (SLA), enabling:

  • Cost-saving benefits of the Cloud plus best-practice IT management
  • Clear operational visibility and proactive control through an executive dashboard, event management and automation
  • Improved control and transparency
  • Simplified and consolidated management across Cloud and non-Cloud systems
  • Business continuity by leveraging technology and vendor-agnostic tools
  • Integrated Service Desk based on industry standards like ITIL
  • Consistent performance and uptime 24/7
  • Operational risk and cost reduction through Business Support Services


  • A single point of accountability managing all service desk functions and infrastructure support
  • Service improvements that help you achieve and exceed SLA targets
  • Improved IT infrastructure productivity with reduced Total Cost of Ownership
  • Expedient delivery of new capabilities with high levels of quality
  • 24/7 coverage through a global team
  • Consistently high customer satisfaction levels
  • Seamless management of all Cloud and on-premise applications and the overall infrastructure providing clear visibility, consistent support and improved business performance
  • Process improvements and tool innovation that streamline issue resolution