End-User Computing

Providing Seamless Access to Information

end-userCDS’s Computing Services leverage the power of IT and provide users with tools to succeed in a dynamic workplace. We enable seamless access to information, while optimizing productivity, reducing support and lowering management costs.

What CDS Provides 

Our End-User Computing Services include:

Virtual Desktop Infrastructure

CDS offers vendor-neutral Virtual Desktop Infrastructure (VDI) solutions. VDI improves user responsiveness and desktop manageability. Our solutions increase IT operations ROI while reducing the Total Cost of Ownership (TCO). Our VDI services include:

  • Data Migration
  • Data Protection
  • Remote Desktop Management
  • Disaster Recovery
Application Packaging and Rollout
Are you looking for ways to increase your application performance and deliver operational excellence? CDS’s Application Packaging and Rollout services help reduce application deployment costs, reduce end-user downtime, improve productivity and minimize support time. Our services include:

  • Package Customization
  • Compatibility Assessment and Package Testing
  • Quality Analysis and Documentation of Packages
  • Application Sequencing, Remediation and Rollout
Mobile Device Management

The emergence of mobility has revolutionized the way information is accessed and processed. This change has led to “workplace consumerization,” where employees have access to flexible, self-service computing services.

Managing mobile users and smart devices through a centralized service desk and distributed support staff is challenging at best. We make mobility management easier with our remote management services for laptops, smart phones and cell phones. Our services include:

  • Incident and Problem Management
  • Remote Assistance and Service Management
  • Security and Compliance Management
  • Device Configurations – e-mail clients, networks and more
  • Data Loss Prevention
  • Network Carrier and Expense Management
IT Asset Lifecycle Management

To effectively control your IT assets, you need clear visibility – at every phase in the lifecycle. This lowers costs and supports effective management.

Our service covers the “Planning to Retirement” lifecycle and is aligned to ITIL best practices of configuration and asset management. CDS IT Asset Management Services include ongoing management and tracking of IT assets, such as:

  • Physical and Logical Asset Discovery
  • Definitive Software Library Creation and Maintenance
  • Configuration Management
  • Physical Asset Tracking
  • Software License Management
  • Supplier/Vendor Coordination
  • Re-Deployment and Movement
  • Retire and Disposal Management
  • Contract Management: Support, Maintenance, Renewals, Enterprise License Agreement

BENEFITS 

Our End-User Computing Services improves business operations by:

  • Delivering environmental stability while increasing business productivity.
  • Reducing total cost of ownership through standardization and automation.
  • Providing resource savings by streamlining computing management.
  • Implementing On Demand Application Packaging and Virtualization services.
  • Accelerating delivery of technology enhancements and migration.
  • Improving resource management and accountability through auto-discovery and inventory reconciliation.