Frequently changing business requirements result in ongoing maintenance of PeopleSoft Applications, which can become complicated, time consuming and expensive for any IT organization.
To manage this business need our clients have relied on CDS’s expertise to provide end-to-end application support and maintenance services – exclusively customized to our customers’ needs, worldwide.
With a proven track record, we provide small to large-scale maintenance and support engagements across the globe in various domains and industries. Our support services provide enhanced value to our customers using customized processes, deployment of wizards, templates and tools for faster assessment and deployment with stringent SLA adherence.
We offer the following:
24×7 Level 1, Level 2 and Level 3 Support (Functional & Technical)
Enhancements to applications as per business requirements
Fixes, Bundles & Maintenance Packs
CDS provides PeopleSoft maintenance support with fixes, bundles, maintenance packs and service packs on either a fixed-fee or on a time & labor basis. An overview of our backup and support process is given below.
In addition to major releases, PeopleSoft delivers updates in a number of ways, including:
Fixes – This is the smallest unit of maintenance. A fix generally resolves a single issue.
Bundles – accumulations of Fixes within a module for a specific time period – usually one-month.
Maintenance Packs – accumulations of bundles across all modules for a specific time period – usually one-quarter.
Service Packs – complete application releases including all of the latest patched code. Sometimes new functionality is introduced in service packs, but the focus is generally on bug fixes. Service Packs are released about once per year depending on the number of fixes included.
Fixes, Bundles and Maintenance Packs are installed using Change Assistant when running current application releases. If you’re running an older application release, the install process may involve the following:
Determine the target maintenance level
Identify all prerequisites for that level
Determine maintenance application steps
Carefully follow the instructions to apply each maintenance pack, bundle, and/or fix in Demo
Identifying prerequisites and determining the correct order takes time. It usually involves researching each maintenance pack, bundle or fix on Customer Connection and reviewing prerequisites, CDS does it all for you. We’ll also identify what’s needed to find the prerequisites to the target maintenance level by tracking each patch in a spreadsheet for prerequisites and post date to determine what order they should be applied. To make it easier, we select the patch that resolves the most fixes. We apply a maintenance pack, if possible, otherwise we apply a bundle or an individual fix.
Maintenance functions follow these steps:
Apply the updates to Demo
Run compare reports
Apply the PeopleSoft delivered maintenance to the development environment
Apply the maintenance plus customizations to the test environment
Test the application
Migrate updates to Production
The CDS approach to service pack installs is to create a new Demo environment, run compare reports and follow instructions to create an upgrade project. We follow this with migration into a copy of production, reapply customizations and then test the move to production. CDS’s upgrade methodology allows for a PeopleTools upgrade to occur at the same time, so it’s often a good time to combine a Tools upgrade with an Application upgrade and save some testing time.
Service packs are more than the sum of the fixes that make them up. We apply all of the bundles or even maintenance packs that were included in a service pack, so you get more than just the service pack.
Testing should be structured so that all modules that you applied patches for are tested, along with their upstream and downstream processes. A Service Pack upgrade should include a test of the entire application.
Maintenance updates are vital because Oracle develops new fixes based on the latest code-base. If they release a fix that you need for Financials 8.4 SP2 but you’re on SP1, you won’t be able to apply it until you upgrade to SP2. You will notice that after Oracle releases a Service Pack, future bundles will be dependent on that service pack.
Our maintenance process offerings:
Maintenance Benefits with CDS:
Reduction of Total Cost Ownership by 30% due to improved productivity & enhanced application stability
Significant Reduction in recurring cost of maintenance of existing applications