Align with CDS as your single source partner to amplify your telecom resources and achieve global competitiveness.


Client Challenges

Driven by multimedia consumption and data explosion, network traffic is increasing exponentially with no end in sight. In the midst of all these changes, telecom service providers are faced with challenges that test every aspect of their operations.

The demand for faster, more reliable streams of data collide with pressures to produce profitable revenue streams and effective business models, all while keeping customers happy. This requires smart investments in network capacity and systems to meet rising customer expectations.

What CDS Provides

CDS is uniquely positioned to help network service providers overcome these challenges. We are a leading telecom industry service provider, delivering intelligent end-to-end solutions and services. Our capabilities enable us to intimately support communications requirements for both network operators and enterprise clients, delivering comprehensive, fully integrated solutions.

CDS’s offerings equip providers with a complete customer, consumer or business life-cycle that achieves results. The relationship starts with customer acquisition systems via multimedia services or retail operations. This is followed by service activation through operation support systems (OSS) and integration into business support systems (BSS). This establishes the basis for the billing and customer relationship management (CRM) that power end-user customer service centers.

CDS provides support throughout the entire process to ensure we deliver the right solution – from start to finish. We guide you through every step and expand services past solution delivery with customer service support to end users worldwide. 

Business Value

With genuine effort and real time implementations, CDS has built a substantial client base in the Telecommunications sector. Learn how we can help you identify and overcome challenges specific to you:

Predictive and Business Optimization Analytics
  • Business Intelligence
  • Data Aggregation & Mining
  • System Administration & Security
  • Customer Behavior Analysis

  • Service Inquiries
  • Billing Support
  • Sales Support
  • Customer Acquisition – Inbound, Outbound
  • Upsell, Cross-Sell
  • Loyalty Management, Loyalty Surveys
  • Account Management
  • Complaint Management

Network Provisioning
  •  DSL, Cable, POTS
Internal Help Desk
  • Laptops/Desktops Smartphones/PDA’s/PAD’s/Servers/Printers/Peripherals
  • Applications/e-mail troubleshooting/OS
  • Internet/Remote User Access Set-Up, etc.
  • Help Desk Ticket Monitoring & Management
Integrated BPO-Enabling Back Office Services
  • Procure to Pay: Accounts Payable, P-Card, T&E Management, Reconciliations
  • Order to Cash: Order/Billing Management, Credit Management, Applications/ Collections, Disputes, Reconciliations
  • Recording/Reporting: General Ledger Accounting, Inter-company Tax Planning Accounting, Financial Reconciliations,Analysis, Reporting