Operate in the Cloud, Effectively and Efficiently – All Under Your Control
CDS understands the challenge and criticality behind managing business applications and infrastructures in a Cloud environment. We also know companies reap maximum benefits through high quality SLAs, guaranteed uptime and zero disruptions.
CDS’s Cloud Management and Operations Services provide remote management and support services, based on the IT Infrastructure Library, across all resources from multiple Cloud service providers. We ensure that your Cloud solution performs at peak levels so your operations extract maximum value.
Adopting a Cloud solution does not guarantee success. Once you’ve decided to go with a Cloud solution, and after you have deployed, it is essential to have management in place that monitors operations in the Cloud, ensuring expected levels of performance and contributions to the bottom-line.
Organizations using the Cloud must overcome the following challenges in adoption and management:
IT Management that is measurable and cost-effective
Visibility into all Cloud solutions and interoperability with non-Cloud entities
Management that spans Cloud and non-Cloud systems
Ensuring the right technologies are used to secure business continuity
Operations that run 24/7 with minimal disruptions
What CDS Provides
Whether you migrate a few or all of your IT operations to the Cloud, CDS provides an opportunity to combine IT service management across all your investments, from SaaS solutions to traditional applications, and from infrastructure to networks. We take a holistic, proactive approach to service management to ensure IT performance and service quality reach maximum levels. Our global delivery team ensures access to expertise, which continuously measures, analyzes and innovates to deliver success.
Armed with tools to monitor and manage, our team of experts proactively supports and optimizes the administration of your IT assets and transactions, within the ITIL best practices framework and enforced by a Service Level Agreement (SLA), enabling:
Cost-saving benefits of the Cloud plus best-practice IT management
Clear operational visibility and proactive control through an executive dashboard, event management and automation
Improved control and transparency
Simplified and consolidated management across Cloud and non-Cloud systems
Business continuity by leveraging technology and vendor-agnostic tools
Integrated Service Desk based on industry standards like ITIL
Consistent performance and uptime 24/7
Operational risk and cost reduction through Business Support Services
A single point of accountability managing all service desk functions and infrastructure support
Service improvements that help you achieve and exceed SLA targets
Improved IT infrastructure productivity with reduced Total Cost of Ownership
Expedient delivery of new capabilities with high levels of quality
24/7 coverage through a global team
Consistently high customer satisfaction levels
Seamless management of all Cloud and on-premise applications and the overall infrastructure providing clear visibility, consistent support and improved business performance
Process improvements and tool innovation that streamline issue resolution