Microsoft Dynamics CRM

Diversified industry verticals continuously endeavour to showcase services and solutions through socially active technologies. CDS provides effective CRM services on both mobility and cloud platforms, helping you achieve maximum reach throughout the social network presence. Our meticulous methodologies, tools, accelerators and frameworks maximize productivity and reduce costs.

Creating a superior online customer experience to achieve competitive advantage is the outcome of our services. Our strategies aim to effect an engaging exchange between your customers and your online presence, to deliver success.

We plan out your presence carefully, ensuring high response rates and numerous sales conversions that boost ROI.

Key Highlights:

  • CRM access
    • Through Microsoft Outlook – online and offline
    • From mobile devices using web services
    • From web-based portals for client queries
  • Interoperability with the MS Suite of Products
  • Interfacing with other ERPs, GIS, and Mainframe Applications
  • Report generation – standard and customized
  • Dashboards – customized and user-friendly
  • Built-in security model – role and object-based
  • Flexible architecture supporting creation and evolution of business processes
  • E-Fax capabilities eliminating the need to support a fax machine
  • Call Management supporting Computer Telephony Integration (CTI) and Interactive Voice Response (IVR)
  • Common repository storing all of your client-related information